Account Health & Quality KPIs

Amazon sellers operate under strict quality standards, and a single overlooked issue can snowball into lost sales or account suspension. SellerLegend's Account Health & Quality KPIs module consolidates the three most critical quality dimensions into one unified dashboard. The Suppressed Listings tracker monitors every product defect Amazon flags — from missing images and invalid titles to poor image quality and incomplete descriptions. Each defect shows the specific field affected, the alert type, the current problematic value, and a detailed explanation of what needs fixing. A status column lets you mark defects as resolved so your team can track progress across hundreds of listings. Importantly, an in-stock column shows which suppressed products still have FBA inventory, helping you prioritize fixes for products that are actively costing you sales. The Seller Feedback module aggregates customer ratings across all your marketplace accounts. Beyond the star rating, it breaks feedback into three service dimensions that Amazon uses to calculate your seller score: on-time delivery, item accuracy, and customer service quality. You can view customer comments, write responses, and track which orders generated negative feedback. The Inbound Noncompliance tracker captures every issue Amazon identifies when receiving your FBA shipments — quantity shortages, packaging damage, labeling problems, and contamination reports. Each record shows the exact fee Amazon charged, the problem quantity versus what you shipped, and the fulfillment center involved. This visibility helps you identify patterns in your prep process, hold suppliers accountable, and dispute incorrect charges with concrete data.